Our current host provider failed to provide the timeline and quote they promised us today for a parallel server machine setup; on top of this the server faulted – the host provider did nothing – and all of these are absolutely unacceptable.
We are working on the arrangements for a behind-the-scenes preparation / migration to a far more powerful server hosted with a company with an impressive support promise and reputation; we have been in discussions with them and they are preparing options for us to review tomorrow.
The goal is to do this both in as quick a time as possible with as minimal interruption as possible – to that end we are employing their services with the migration assistance. Details and timeline are being firmed up tomorrow.